{
  "client_id": "theassurancedesk",
  "study_type": "public_experience_study",
  "title": "Cyber Essentials public-experience study",
  "analysed_on": "2026-10-19",
  "publication_window": {
    "from": "2024-10-19",
    "to": "2026-10-19"
  },
  "definitions": {
    "requirement": "Explicit customer, tender or work eligibility requirement; not generic hope of growth.",
    "guidance": "Help, advice, explanations or a request for guidance on certification.",
    "technical": "A configuration issue, scope question, identified gap or remediation discussed; not proof that a change was completed.",
    "effort": "Explicit time, deadline, administrative work, difficulty or ease; generic praise alone is excluded.",
    "renewal": "Explicit recertification or repeated certification cycles; future intention alone is excluded.",
    "outcome": "A reported change beyond receiving the certificate, including understanding or confidence. Not a verified commercial or security effect."
  },
  "method": "A convenience sample from the Desk’s existing voice collection. We grouped repeated source captures, read eligible original reviews and posts, excluded supplier cases and unclear accounts, and coded only explicit passages. The unit is a distinct reported experience; annual renewals can come from the same account. Review and discussion counts are never pooled into a prevalence rate. One editor coded the material; the writer recalculated the totals.",
  "limits": [
    "This is not a survey of UK organisations, a provider ranking or an estimate of satisfaction. The retained reviews are all five-star reviews from a positively selected stored collection.",
    "Public accounts and self-reports were not independently authenticated. Different accounts may refer to the same organisation; an account count is not a count of people or businesses.",
    "Provider concentration and repeated accounts affect the review group. Many reviews describe help or ease rather than measurable outcomes. Non-mention does not mean a benefit or problem was absent.",
    "Discussion posts include ongoing attempts and questions. Their technical premises are not treated as authoritative; one author corrected an earlier interpretation.",
    "Publication dates define the window, not necessarily when the work happened. Original pages were checked on 19 October 2026 and may later change.",
    "The government evaluations are separate studies with their own dates and samples. Their respondents are not added to our public-source counts."
  ],
  "public_url": "https://theassurancedesk.com/data/cyber-essentials-study-2026.json",
  "screening": {
    "raw_records": 125,
    "screening_units": 119,
    "decisions": {
      "not_firsthand": 5,
      "included": 48,
      "unclear_eligibility": 8,
      "duplicate": 3,
      "supplier_case": 6,
      "outside_window": 49
    },
    "included_experiences": 48,
    "unique_public_accounts": 46
  },
  "review_ratings": {
    "5": 41
  },
  "stages": {
    "review": {
      "completed": 40,
      "unspecified": 1
    },
    "discussion": {
      "ongoing": 6,
      "completed": 1
    }
  },
  "cohorts": {
    "review": {
      "denominator": 41,
      "themes": {
        "requirement": 2,
        "guidance": 38,
        "technical": 8,
        "effort": 28,
        "renewal": 11,
        "outcome": 3
      }
    },
    "discussion": {
      "denominator": 7,
      "themes": {
        "requirement": 0,
        "guidance": 7,
        "technical": 7,
        "effort": 3,
        "renewal": 0,
        "outcome": 0
      }
    }
  },
  "experiences": [
    {
      "unit_id": "screen-004",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68750d99970f9d2bdd127609",
      "publication_date": "2025-07-14",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "plus",
      "summary": "Help included explanations of configurations and longer-term practice.",
      "themes": [
        "guidance",
        "technical",
        "effort",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-005",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6749bf319dbaae080d56fbb0",
      "publication_date": "2024-11-29",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "plus",
      "summary": "Repeated certification formed part of a broader consultancy relationship.",
      "themes": [
        "guidance",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-007",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/693f5775f1f83b761e4cd980",
      "publication_date": "2025-12-15",
      "provider": "Protekcyber",
      "stage": "unspecified",
      "level": "unspecified",
      "summary": "An accountancy practice reported clearer advice and greater confidence; certification status was not explicit.",
      "themes": [
        "guidance",
        "technical",
        "outcome"
      ]
    },
    {
      "unit_id": "screen-014",
      "source_type": "discussion",
      "source_url": "https://www.reddit.com/r/cybersecurity/comments/1sm2hb3/how_to_secure_shared_devices_without_shared",
      "publication_date": "2026-04-15",
      "provider": "Not stated",
      "stage": "ongoing",
      "level": "unspecified",
      "summary": "An organisation sought help replacing shared logins while working towards certification.",
      "themes": [
        "guidance",
        "technical"
      ]
    },
    {
      "unit_id": "screen-015",
      "source_type": "discussion",
      "source_url": "https://www.reddit.com/r/sysadmin/comments/1ueff9g/cyber_essentials_says_our_pam_tool_is",
      "publication_date": "2026-06-24",
      "provider": "Not stated",
      "stage": "completed",
      "level": "plus",
      "summary": "A certified organisation questioned privileged access requirements; the author later corrected their understanding of the proposed remedy.",
      "themes": [
        "guidance",
        "technical",
        "effort"
      ]
    },
    {
      "unit_id": "screen-016",
      "source_type": "discussion",
      "source_url": "https://www.reddit.com/r/cybersecurity/comments/1u92z21/uk_cyber_essentials_plus_for_software_development",
      "publication_date": "2026-06-18",
      "provider": "Not stated",
      "stage": "ongoing",
      "level": "plus",
      "summary": "A software team asked how certification requirements applied to developer machines.",
      "themes": [
        "guidance",
        "technical"
      ]
    },
    {
      "unit_id": "screen-018",
      "source_type": "discussion",
      "source_url": "https://www.reddit.com/r/cybersecurity/comments/1qdhpjc/cyber_essentials_plus_local_admin_second_accounts",
      "publication_date": "2026-01-15",
      "provider": "Not stated",
      "stage": "ongoing",
      "level": "plus",
      "summary": "An organisation implementing Plus asked about the work involved in separate administrator accounts.",
      "themes": [
        "guidance",
        "technical",
        "effort"
      ]
    },
    {
      "unit_id": "screen-019",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/69cc2e50b93e935aab99f62b",
      "publication_date": "2026-03-31",
      "provider": "Periculo Limited",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer valued advice and patience during the audit.",
      "themes": [
        "guidance"
      ]
    },
    {
      "unit_id": "screen-020",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/67628ceed268254022f2873a",
      "publication_date": "2024-12-18",
      "provider": "CyberSmart",
      "stage": "completed",
      "level": "unspecified",
      "summary": "A small team needed certification to pitch for work and valued help obtaining it.",
      "themes": [
        "requirement",
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-024",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6878e31f09a902f391d02ff2",
      "publication_date": "2025-07-19",
      "provider": "Periculo Limited",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer valued preparation help and explanations before the audit.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-026",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/690c7ba1c77ae2321f5a5658",
      "publication_date": "2025-11-06",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer described help with scope, remediation and timing.",
      "themes": [
        "guidance",
        "technical",
        "effort"
      ]
    },
    {
      "unit_id": "screen-027",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/67af64605aa1bce3ecf0f35c",
      "publication_date": "2025-02-14",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer praised guidance during recertification.",
      "themes": [
        "guidance",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-029",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/69259c5f6ac6ff3527a489ed",
      "publication_date": "2025-11-25",
      "provider": "Periculo Limited",
      "stage": "completed",
      "level": "unspecified",
      "summary": "Clear guidance helped the reviewer understand assessment requirements.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-030",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68c3e453414f5bbc57df57c2",
      "publication_date": "2025-09-12",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "unspecified",
      "summary": "The reviewer reported help closing gaps and greater security confidence.",
      "themes": [
        "guidance",
        "technical",
        "effort",
        "outcome"
      ]
    },
    {
      "unit_id": "screen-031",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/678529566455b70d5986c5cc",
      "publication_date": "2025-01-13",
      "provider": "Periculo Limited",
      "stage": "completed",
      "level": "unspecified",
      "summary": "The reviewer valued practical assistance and easy onboarding.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-032",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68382986e3c532ba22480f2f",
      "publication_date": "2025-05-29",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer valued explanations and constructive feedback on issues.",
      "themes": [
        "guidance",
        "technical",
        "effort"
      ]
    },
    {
      "unit_id": "screen-034",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6a7da387c498e9a8382140ca",
      "publication_date": "2026-08-13",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "unspecified",
      "summary": "The reviewer valued explanations through the certification process.",
      "themes": [
        "guidance"
      ]
    },
    {
      "unit_id": "screen-035",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6a79e7a9fbf5ff7f83167e64",
      "publication_date": "2026-08-10",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "both",
      "summary": "Help with questions and remediation supported both certifications.",
      "themes": [
        "guidance",
        "technical",
        "effort"
      ]
    },
    {
      "unit_id": "screen-036",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68c91c4873e92313c201a9b6",
      "publication_date": "2025-09-16",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer reported passing a Plus audit; an earlier review covers the same organisation’s initial preparation.",
      "themes": []
    },
    {
      "unit_id": "screen-037",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/687a0d35a13f2bffadd9a563",
      "publication_date": "2025-07-18",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "both",
      "summary": "The reviewer described a positive recertification experience.",
      "themes": [
        "renewal"
      ]
    },
    {
      "unit_id": "screen-040",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/69a1abc2f22a56a802897c31",
      "publication_date": "2026-02-27",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "Certification support sat alongside other security consultancy services.",
      "themes": [
        "guidance"
      ]
    },
    {
      "unit_id": "screen-041",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/69258ea512bf00667270f221",
      "publication_date": "2025-11-25",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "Explaining requirements in a cloud-based business context improved the reviewer’s understanding.",
      "themes": [
        "guidance",
        "effort",
        "outcome"
      ]
    },
    {
      "unit_id": "screen-042",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68b6b1d76b2fc0be5712d7bc",
      "publication_date": "2025-09-02",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "both",
      "summary": "The reviewer praised helpful, efficient certification support.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-043",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6aa455c0c7fad09434e06ac2",
      "publication_date": "2026-09-11",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "both",
      "summary": "The reviewer valued explanations and practical advice through both certifications.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-044",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/69e765f61ed247945c6baf78",
      "publication_date": "2026-04-21",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "both",
      "summary": "The reviewer valued support that kept a renewal on schedule.",
      "themes": [
        "guidance",
        "effort",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-047",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/67e540f850958094dff09b01",
      "publication_date": "2025-03-27",
      "provider": "CyberSmart",
      "stage": "completed",
      "level": "both",
      "summary": "An IT provider described support for its own certifications.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-050",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68872b01bc33432dad2cb8f8",
      "publication_date": "2025-07-28",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "The title identifies Plus certification; the reviewer valued support through the process.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-053",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68f20941d34dbdcd66b2b808",
      "publication_date": "2025-10-17",
      "provider": "Periculo Limited",
      "stage": "completed",
      "level": "plus",
      "summary": "The title identifies Plus certification; the reviewer described clear support.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-054",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68b5598f344104a559f39bad",
      "publication_date": "2025-09-01",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer valued access to guidance by phone.",
      "themes": [
        "guidance"
      ]
    },
    {
      "unit_id": "screen-055",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/686b8cf51977caca78fd8fa2",
      "publication_date": "2025-07-07",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "unspecified",
      "summary": "The reviewer described help meeting an urgent deadline; a later review covers the same organisation’s Plus audit.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-056",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6915c6b390856f63e062df92",
      "publication_date": "2025-11-13",
      "provider": "CyberSmart",
      "stage": "completed",
      "level": "unspecified",
      "summary": "The reviewer described a fast annual certification experience; preparation time was not established.",
      "themes": [
        "effort",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-057",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6842e3163988b08b80e88530",
      "publication_date": "2025-06-06",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer praised responsiveness throughout certification.",
      "themes": [
        "guidance"
      ]
    },
    {
      "unit_id": "screen-058",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6a2a8a48307d29a7bfe3d515",
      "publication_date": "2026-06-11",
      "provider": "Periculo Limited",
      "stage": "completed",
      "level": "unspecified",
      "summary": "The reviewer described repeated assessment support over several years.",
      "themes": [
        "guidance",
        "effort",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-059",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6893378015727abd87485de8",
      "publication_date": "2025-08-06",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "unspecified",
      "summary": "The reviewer valued answers to questions during the audit.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-062",
      "source_type": "discussion",
      "source_url": "https://www.reddit.com/r/sysadmin/comments/1pbzmn0/uk_cyber_essentials_scope",
      "publication_date": "2025-12-02",
      "provider": "Not stated",
      "stage": "ongoing",
      "level": "unspecified",
      "summary": "An organisation asked which devices accessing its cloud services belonged in scope.",
      "themes": [
        "guidance",
        "technical"
      ]
    },
    {
      "unit_id": "screen-064",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/68bf51759a3feb2f4673af4f",
      "publication_date": "2025-09-14",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer credited support with making certification easier.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-066",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/697748166bc87fe3c19c8091",
      "publication_date": "2026-01-26",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "both",
      "summary": "The reviewer described a fourth annual certification cycle.",
      "themes": [
        "guidance",
        "effort",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-096",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/679771ff9625867c5fde03f6",
      "publication_date": "2025-01-27",
      "provider": "Assure Technical",
      "stage": "completed",
      "level": "both",
      "summary": "The same account described its third annual certification cycle a year earlier.",
      "themes": [
        "guidance",
        "effort",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-097",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/674894da9789212db7499a3e",
      "publication_date": "2024-11-28",
      "provider": "Bulletproof Cyber Limited",
      "stage": "completed",
      "level": "unspecified",
      "summary": "A start-up reported a short certification period and valued prompt feedback.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-098",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/696e1a6d84ea6fe2209c5d44",
      "publication_date": "2026-01-19",
      "provider": "Citation Cyber",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer described practical explanations during a Plus assessment.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-100",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6a784219aa4426902b880058",
      "publication_date": "2026-08-09",
      "provider": "Fig Group",
      "stage": "completed",
      "level": "unspecified",
      "summary": "A sole trader needed certification for client work and valued prompt feedback on a completed submission.",
      "themes": [
        "requirement",
        "guidance",
        "effort",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-101",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/69e5dde049c54d7d9eb1ef6b",
      "publication_date": "2026-04-20",
      "provider": "Citation Cyber",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer praised support for Plus certification.",
      "themes": [
        "guidance"
      ]
    },
    {
      "unit_id": "screen-103",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/69d4d52c4a577e56be2839ed",
      "publication_date": "2026-04-07",
      "provider": "Citation Cyber",
      "stage": "completed",
      "level": "both",
      "summary": "The reviewer valued help resolving remediation items.",
      "themes": [
        "guidance",
        "technical"
      ]
    },
    {
      "unit_id": "screen-104",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6a67280e48b1d622afee1c2c",
      "publication_date": "2026-07-27",
      "provider": "Fig Group",
      "stage": "completed",
      "level": "unspecified",
      "summary": "Feedback on missing information helped the reviewer complete certification.",
      "themes": [
        "guidance",
        "effort"
      ]
    },
    {
      "unit_id": "screen-107",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/699b087db85c0cbc1d7a8249",
      "publication_date": "2026-02-22",
      "provider": "Citation Cyber",
      "stage": "completed",
      "level": "plus",
      "summary": "The reviewer valued clear guidance during audit and remediation.",
      "themes": [
        "guidance",
        "technical",
        "effort"
      ]
    },
    {
      "unit_id": "screen-109",
      "source_type": "review",
      "source_url": "https://www.trustpilot.com/reviews/6aa14701d7d4d4b912416a4a",
      "publication_date": "2026-09-09",
      "provider": "Citation Cyber",
      "stage": "completed",
      "level": "both",
      "summary": "Plain explanations helped the reviewer share requirements with colleagues.",
      "themes": [
        "guidance",
        "renewal"
      ]
    },
    {
      "unit_id": "screen-115",
      "source_type": "discussion",
      "source_url": "https://security.stackexchange.com/questions/287083/why-is-the-linux-sudo-model-non-compliant-with-cyber-essentials-account-separati",
      "publication_date": "2026-07-02",
      "provider": "Not stated",
      "stage": "ongoing",
      "level": "unspecified",
      "summary": "An organisation undergoing certification questioned the proposed account setup on Linux.",
      "themes": [
        "guidance",
        "technical",
        "effort"
      ]
    },
    {
      "unit_id": "screen-116",
      "source_type": "discussion",
      "source_url": "https://security.stackexchange.com/questions/283238/security-risks-of-endpoint-agents",
      "publication_date": "2025-10-16",
      "provider": "Not stated",
      "stage": "ongoing",
      "level": "plus",
      "summary": "An organisation undergoing Plus questioned the assessor’s proposed endpoint agent; replies challenged the premise that every assessor requires it.",
      "themes": [
        "guidance",
        "technical"
      ]
    }
  ],
  "review_providers": {
    "Assure Technical": 16,
    "Bulletproof Cyber Limited": 8,
    "Citation Cyber": 5,
    "CyberSmart": 3,
    "Fig Group": 2,
    "Periculo Limited": 6,
    "Protekcyber": 1
  },
  "sensitivity": {
    "excluded_provider": "Assure Technical",
    "without_largest_provider": {
      "review": {
        "denominator": 25,
        "themes": {
          "requirement": 2,
          "guidance": 22,
          "technical": 4,
          "effort": 17,
          "renewal": 8,
          "outcome": 1
        }
      },
      "discussion": {
        "denominator": 7,
        "themes": {
          "requirement": 0,
          "guidance": 7,
          "technical": 7,
          "effort": 3,
          "renewal": 0,
          "outcome": 0
        }
      }
    },
    "uncertain_units": [
      "screen-055",
      "screen-096",
      "screen-007"
    ],
    "without_uncertain": {
      "review": {
        "denominator": 38,
        "themes": {
          "requirement": 2,
          "guidance": 35,
          "technical": 7,
          "effort": 26,
          "renewal": 10,
          "outcome": 2
        }
      },
      "discussion": {
        "denominator": 7,
        "themes": {
          "requirement": 0,
          "guidance": 7,
          "technical": 7,
          "effort": 3,
          "renewal": 0,
          "outcome": 0
        }
      }
    },
    "reason": "Remove the earlier of the two Keith Forde renewals, the earlier Paul Tumwine certification review and the compliance-only review with unspecified certification stage. This reduces repeated-account and eligibility dependence."
  }
}