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The Assurance Desk

Osano review

Software product

US privacy software that businesses license for cookie consent and privacy requests. It offers a conditional pledge to cover regulatory fines up to $500,000.

Relevant if you want self-service cookie consent software with published starter prices and a dated SOC 2 report

Price Published
Indemnity cover Published
How it uses AI Not published
Facts last checked

Not published means we did not find it on the firm's own pages.

Osano scores

Six scores, each 1 to 5. The evidence for each is further down.

Help when things go wrong 4/5
Qualifications of the people who do the work 3/5
What it publishes about fees 2/5
Knowledge of your sector 2/5
Independence from what it sells 3/5
Who carries the risk if the advice is wrong 4/5

What Osano offers, and what it publishes

Osano is software you license, not a consultancy. It handles cookie consent and privacy requests, and its 'AI-Powered Osano' feature classifies cookies and answers privacy questions. Its trust centre lists a SOC 2 Type II report covering April 2025 to March 2026, and a penetration test attestation from February 2025.

Osano publishes prices for only two plans. Free is $0 and Plus is $199 a month; Basic Privacy and every higher tier show 'Custom'. Its SOC 2 report and its AI and Responsible Use FAQs are available only on request. None of the 17 suppliers it lists as handling data is an AI provider.

Osano says it is the first Certified B Corporation in data privacy. It holds no ISO 27001 or ISO 42001 certificate. Its $500,000 fine pledge applies only to paying Start, Trust or Scale customers who follow Osano's documentation exactly and tell Osano within 24 hours of any regulator contact. Trustpilot shows 2.6/5 from four reviews.

Strengths

  • Names a dated SOC 2 Type II report (Security, Availability, Confidentiality, Privacy; April 2025-March 2026) plus a separate pen-test attestation, hosted on an independent Vanta-run trust-center platform rather than left as a bare, undated marketing claim.
  • Backs its product with an industry-unique, named $500,000 'No Fines, No Penalties' guarantee that ties the vendor's own money to regulatory fines and penalties.
  • Operates as a Delaware Public Benefit Corporation and states it is the first Certified B Corporation in data privacy, an external accountability structure most privacy-software vendors do not carry.
  • Publishes an unrestricted public subprocessor list and Data Processing Addendum rather than gating basic data-flow disclosures behind a sales call.

Things to check

  • Osano's own security certifications stop at SOC 2; it holds no ISO/IEC 27001 or ISO/IEC 42001 certification, unlike several compliance-automation peers that hold an accredited AI-management-system certification.
  • Osano markets AI features that classify cookies, route subject-rights requests and answer privacy questions, but its public subprocessor list names no AI/LLM vendor, and the dedicated 'Osano AI and Responsible Use FAQs' document is gated behind a Trust Center access request rather than published openly.
  • The flagship $500,000 guarantee excludes free-tier customers, requires exact undeviated implementation per Osano's documentation and immediate adoption of every platform update, and does not apply to anything predating full paid implementation, narrowing when the headline claim actually pays out.
  • Full platform pricing is never published; only the Free tier and one $199/mo self-service tier carry a dollar figure, with the 'Basic Privacy', Enterprise and Premier tiers all gated behind a quote request.

Common questions

Does Osano hold ISO 27001 or ISO 42001 certification?

No. Its trust centre shows no ISO 27001 or ISO 42001 certificate. Its own security certification stops at SOC 2.

What does Osano's $500,000 fine pledge cover?

Regulatory fines and penalties up to $500,000, with conditions. You must be a paying Start, Trust or Scale customer, follow Osano's documentation exactly, tell Osano within 24 hours of any regulator contact, and have no issue from before full paid implementation.

Does Osano name the AI provider behind its AI features?

No. Its public list of 17 suppliers that handle data covers infrastructure, support and analytics, and names no AI provider, although Osano markets AI features that classify cookies and answer privacy questions.

Is Osano's pricing public?

Partly. It shows a Free tier at $0 a month and a Plus tier at $199 a month. The Basic Privacy plan and all higher tiers show 'Custom' pricing through sales.

Evidence for each Osano score

Show our working

Notes behind each thing to check

  • Osano's own security certifications stop at SOC 2; it holds no ISO/IEC 27001 or ISO/IEC 42001 certification, unlike several compliance-automation peers that hold an accredited AI-management-system certification. (trust.osano.com 'Compliance' section shows only SOC 2 and GDPR badges; no ISO entry appears anywhere on the Trust Center.)
  • Osano markets AI features that classify cookies, route subject-rights requests and answer privacy questions, but its public subprocessor list names no AI/LLM vendor, and the dedicated 'Osano AI and Responsible Use FAQs' document is gated behind a Trust Center access request rather than published openly. (osano.trusthub.com/subprocessors lists 17 named subprocessors with no AI/LLM entry; trust.osano.com Resources lists the AI FAQ document as 'Request access' only.)
  • The flagship $500,000 guarantee excludes free-tier customers, requires exact undeviated implementation per Osano's documentation and immediate adoption of every platform update, and does not apply to anything predating full paid implementation, narrowing when the headline claim actually pays out. (osano.com/pledge sets out these eligibility conditions verbatim.)
  • Full platform pricing is never published; only the Free tier and one $199/mo self-service tier carry a dollar figure, with the 'Basic Privacy', Enterprise and Premier tiers all gated behind a quote request. (osano.com/plans/cookie-consent shows 'Custom' for the Basic Privacy tier and above; osano.com/plans references 'self-service plans' with no further published figures.)
Six criteria, each scored 1 to 5, with the evidence for each.
CriterionScoreEvidence
Help when things go wrong 4/5 Osano names an 'Audit Defense' feature and a $500,000 'No Fines, No Penalties' guarantee tied directly to regulator fines and sweep letters (osano.com/pledge), stronger than a generic evidence-trail story, though the guarantee only covers paying enterprise-tier customers who notify Osano within 24 hours and implement the platform exactly per documentation.
Qualifications of the people who do the work 3/5 Osano's Trust Center names a dated SOC 2 Type II report (Security, Availability, Confidentiality, Privacy; April 2025-March 2026) and a pen-test attestation, but the report itself is gated behind a 'Request access' click and Osano holds no ISO/IEC 27001 or 42001 certification, unlike several compliance-automation peers (trust.osano.com).
What it publishes about fees 2/5 Only the Free ($0/mo) and Plus ($199/mo) tiers show a dollar figure on osano.com/plans/cookie-consent; the 'Basic Privacy' plan marked 'Popular' and all higher/enterprise tiers are 'Custom', gated behind a sales conversation.
Knowledge of your sector 2/5 Osano's Solutions pages segment by company size and buyer role (GRC/risk, legal, non-privacy-experts, start-ups, enterprise) and by regulation (GDPR, CCPA/CPRA), not by regulated industry vertical, and publish no HIPAA/PCI-DSS/FedRAMP-style sector modules (osano.com/solutions/grc-risk-security).
Independence from what it sells 3/5 General security posture rests on an independently audited SOC 2 report hosted via a third-party trust-center platform (Vanta), but Osano's headline AI claims - 'first privacy AI to pass the CIPP/US Practice Exam' and an internally 'adopted' responsible-AI policy - are self-declared, with no accredited external AI-management-system certification such as ISO/IEC 42001 (osano.com/features/ai-powered-osano; trust.osano.com FAQ).
Who carries the risk if the advice is wrong 4/5 Osano's Trust Center lists a Certificate of Insurance among its resources and the company backs its product with a named $500,000 fine/penalty guarantee with published eligibility terms, a more concrete disclosed commitment than a bare SLA, though it functions as a marketing guarantee rather than traditional professional-indemnity cover (osano.com/pledge; trust.osano.com).

Sources for Osano

  • Legal entity confirmed on SEC EDGAR (Form D filer index) (Osano, Inc., a Delaware corporation, CIK 0001797445, business address 3800 N. Lamar Blvd, Suite 200, Austin, TX 78756; filed a Form D (exempt securities offering) on 30 December 2019) (sec.gov, checked 20 September 2026)
  • Own security certifications disclosed via Trust Center (Osano's Vanta-hosted Trust Center lists only 'SOC 2' and 'GDPR' under Compliance; Resources name a SOC 2 Type II report (Security, Availability, Confidentiality, Privacy; period April 2025-March 2026, updated 4 June 2026), a SOC2 Bridge Letter 2026-2027, and a Pen Test Attestation (February 2025); no ISO/IEC 27001 or 42001 certification is listed anywhere on the page) (trust.osano.com, checked 20 September 2026)
  • Public subprocessor list names no AI/LLM vendor (osano.trusthub.com/subprocessors lists 17 subprocessors (Amazon Web Services, Microsoft, Google Workspace, Snowflake, Stripe, Zendesk, HubSpot, Atlassian, etc.) for infrastructure, support and analytics; none is an AI/LLM provider, despite Osano marketing an 'AI-Powered Osano' feature that answers privacy questions and classifies cookies) (osano.trusthub.com, checked 20 September 2026)
  • 'No Fines. No Penalties.' guarantee terms (Osano covers regulatory fines/penalties up to $500,000, but only for paying customers on its Start/Trust/Scale ('enterprise-level') plans who implement the platform exactly per documentation, notify Osano within 24 hours of any regulatory contact, and have no issue predating full paid implementation) (osano.com, checked 20 September 2026)
  • Published pricing covers only two of several tiers (osano.com/plans/cookie-consent shows a Free tier at $0/mo (1 user/domain, 5,000 monthly visitors) and a Plus tier at $199/mo (2 users/3 domains, 30,000 monthly visitors); the 'Basic Privacy' tier (marked 'Popular') and all higher/enterprise tiers show 'Custom' pricing only, gated behind a sales conversation) (osano.com, checked 20 September 2026)
  • Corporate structure: Public Benefit Corporation and B Corp (Osano, Inc. is a Delaware Public Benefit Corporation and states on its own Trust Center FAQ that it is the first data-privacy platform to be a Certified B Corporation) (trust.osano.com, checked 20 September 2026)
  • Trustpilot: Trustpilot lists Osano at 2.6/5 from only 4 reviews (3 in the last 12 months), rated "Poor"; the profile is unclaimed and Trustpilot itself notes Osano hasn't invited customers to review, so the sample may not be representative. All four reviews are one-star, citing a confusing/complex data-deletion process, a data-retention period of at least one year, and a dashboard seen as showing little meaningful data; one reviewer also reported an unrelated-sounding credit-inquiry complaint tied to a linked page. Capterra shows Osano at 5.0/5 but from a single review only, praising centralised compliance handling and cookie-consent automation. G2 could not be checked, the page returned a 403 (blocked automated access). No Clutch profile could be located. (Trustpilot, checked 20 September 2026)

SOC 2 Type II (Security, Availability, Confidentiality, Privacy) Certified B Corporation

First DPO or AI policyAfter a breach or ICO contact

Where this firm appears

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This is an independent editorial guide, not legal advice.