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The Assurance Desk

Strategic Management Services, LLC review

Advisory firm

A US healthcare compliance consultancy offering interim HIPAA privacy officers and help after a healthcare data breach.

Relevant if you run a US healthcare organisation and need an interim HIPAA privacy officer or breach help

Price Not published
Indemnity cover Not published
How it uses AI Not published
Facts last checked

Not published means we did not find it on the firm's own pages.

Strategic Management Services scores

Six scores, each 1 to 5. The evidence for each is further down.

Help when things go wrong 3/5
Qualifications of the people who do the work 4/5
What it publishes about fees 1/5
Knowledge of your sector 4/5
Independence from what it sells 3/5
Who carries the risk if the advice is wrong 2/5

What Strategic Management Services offers, and what it publishes

You get named people with credentials. President Carrie Kusserow holds CHC, CHPC and CCEP and has over 20 years in healthcare compliance. Its breach team, including Lisa Shuman and Robbi-Lynn Watnik, handles US HIPAA privacy investigations, breach risk assessments, notification letters and OCR reporting. Its founder, Richard Kusserow, was Inspector General of the US health department for 11 years.

Strategic Management Services does not publish a price. Its homepage and service pages route pricing to a sales enquiry. It does not publish case studies or named client results. It does not publish its indemnity cover, a liability cap or how it uses AI itself.

Strategic Management Services' published work covers only US healthcare and HIPAA. We found nothing on California's CCPA or US state AI laws. Its team includes former staff of US federal health agencies and the FBI. It promotes a sister subscription product, Compliance Resource Center, to consulting clients. Its Trustpilot page has no reviews.

Strengths

  • Decades-long, founder-led specialism in healthcare regulatory compliance, started by a former 11-year HHS Inspector General.
  • Named privacy practitioners (Carrie Kusserow, Lisa Shuman, Robbi-Lynn Watnik) hold recognized healthcare-privacy credentials (CHC, CHPC, CCEP) and run a real, named Interim/Designated HIPAA Privacy Officer service line.
  • Team includes former staff of HHS-OIG, CMS and the FBI, giving direct familiarity with federal healthcare enforcement processes such as Corporate Integrity Agreements.

Things to check

  • No case study or named client engagement is published to evidence actual breach-response or OCR-defense outcomes.
  • The privacy practice is scoped to HIPAA/healthcare; no CCPA/CPRA or state AI-law practice evidence was found.
  • No fee schedule or pricing model is published anywhere on the firm's site.

Common questions

Does Strategic Management Services publish its fees?

No. We found no fee schedule, day rate or pricing model on its site. Every enquiry goes to a sales conversation.

Does it help with California's CCPA or US state AI laws?

No evidence of it. Its published work covers HIPAA and US federal healthcare regulation, and we found no CCPA, CPRA or state AI-law work on its site.

Who leads the firm?

President Carrie Kusserow, who holds CHC, CHPC and CCEP credentials. Richard Kusserow, a former Inspector General of the US Department of Health and Human Services, founded the firm in 1992.

Evidence for each Strategic Management Services score

Show our working

Notes behind each thing to check

  • No case study or named client engagement is published to evidence actual breach-response or OCR-defense outcomes. (The interim-privacy-officers and data-breach-support pages list staff expertise only, with no named client results.)
  • The privacy practice is scoped to HIPAA/healthcare; no CCPA/CPRA or state AI-law practice evidence was found. (Site content and searches surface only HIPAA/OIG-focused services, none addressing CCPA/CPRA or state AI statutes.)
  • No fee schedule or pricing model is published anywhere on the firm's site. (Homepage, services and interim-privacy-officer pages all route pricing to a sales enquiry with no published rates.)
Six criteria, each scored 1 to 5, with the evidence for each.
CriterionScoreEvidence
Help when things go wrong 3/5 Leadership pedigree (former HHS-OIG, CMS, FBI staff) and a named CIA/breach-response practice signal real defence capability, but no case study or named enforcement outcome is published to verify it.
Qualifications of the people who do the work 4/5 President and named staff hold CHC, CHPC and CCEP credentials from HCCA/SCCE, and the founder served 11 years as HHS Inspector General.
What it publishes about fees 1/5 No fee schedule, pricing model or rate card is published anywhere on compliance.com; every engagement routes to a sales enquiry.
Knowledge of your sector 4/5 Deep, decades-long healthcare-only specialism with named HIPAA practitioners, though CCPA/CPRA and state AI-law expertise is unproven.
Independence from what it sells 3/5 Consulting is run separately from the sister Compliance Resource Center software, but that subscription product is actively cross-promoted to consulting clients.
Who carries the risk if the advice is wrong 2/5 No professional-indemnity insurance, liability cap or work guarantee is disclosed anywhere on the firm's public website.

Sources for Strategic Management Services

  • Strategic Management Services, LLC is registered in Virginia as a Limited Liability Company, company number S1660663, with status Active. (Active, VA LLC, #S1660663) (opencorporates.com, checked 20 September 2026)
  • The firm was founded in 1992 by Richard Kusserow, a former Inspector General of the US Department of Health and Human Services. (Founded 1992 by Richard Kusserow) (compliance.com, checked 20 September 2026)
  • President Carrie Kusserow holds CHC, CHPC and CCEP credentials and has over 20 years of healthcare compliance experience. (CHC, CHPC, CCEP; 20+ years) (compliance.com, checked 20 September 2026)
  • The firm's Data Breach Support practice names staff who handle HIPAA privacy investigations, breach risk assessments, breach notification letters and OCR reporting. (Named breach-response staff: Lisa Shuman, Robbi-Lynn Watnik) (compliance.com, checked 20 September 2026)
  • The firm is headquartered at 6350 Walker Lane, Ste. 550, Alexandria, VA 22310, reachable at 800-683-9601. (compliance.com, checked 20 September 2026)
  • Trustpilot: A Trustpilot page exists for compliance.com but it has zero reviews and the business profile is unclaimed ("This company hasn't received any reviews yet"). G2, Capterra and Clutch checks were not run since this is a consulting/advisory firm, not a software product. (Trustpilot, checked 20 September 2026)

CHC CHPC CCEP

After a breach or ICO contactRegulated sectorsFirst DPO or AI policy

Where this firm appears

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This is an independent editorial guide, not legal advice.